Chengdu Sefon Software Co.,Ltd. and its subsidiaries (hereinafter referred to as "Sefon Software", "we" and "our") are well aware of the importance of privacy to you and will respect your privacy and ensure the security of your private data. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting your personal data to Sefon Software. This Policy applies to all websites, products and services of Sefon Software developed and co-developed by Chengdu Sefon Software Co.,Ltd., including but not limited to those displaying this Privacy Policy or linking to this Privacy Policy. This Policy describes how Sefon Software collects, uses and processes your personal data, but it may not cover all possible data processing situations. Tips on collecting product or service-specific data may be continuously and regularly added to the Policy by Sefon Software, or released in notifications provided when collecting data. "You" refers to all natural persons, legal persons and unincorporated organizations (including all members of enterprises who use Sefon Software's product systems) that use Sefon Software's products and accept the services provided by Sefon Software, not merely limited to managers who purchase, download or connect to the services. Please be aware that when using Sefon Software's products or services, you may need to provide your personal data in accordance with the scenarios and methods described in this Policy. In some cases, you may choose not to provide personal data to Sefon Software, but if you choose not to provide it, Sefon Software may not be able to provide you with relevant products or services, nor respond to or solve the problems you encounter. Please read this Privacy Policy carefully, and your agreement/permission to the description of this Policy and authorization to Sefon Software to collect, use and process your data in accordance with the description of this Policy is a form of your continuous or continued use of Sefon Software's products and services. Please also be aware that the authorized entities include Sefon Software, its subsidiaries and Sefon Software's associated platform products. For example, your authorization will be deemed as your consent to allow Sefon Software, its subsidiaries and associated platforms to obtain and use your user registration information after you register for a Sefon Software pass. The purpose of formulating this Policy is to help you understand the following: · 1. How we collect and use your personal data · 2. How we access or modify your personal data · 3. How we protect your personal data · 4. How this Policy is updated · 5. How to contact Sefon Software 1. How we collect and use your personal data Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data will be directly submitted to us by you when you use our websites, products or services and interact with us, for example, when you create our platform account or contact us for support; or we obtain it by recording how you interact with our websites, products or services. The data we collect depends on how you interact with Sefon Software, including the websites you visit or the products and services you use, etc., including name, gender, company name, position, address, email address, phone number, login information (account and password), etc. We also collect the information you provide to us and the content of messages you send to us, such as the query information you enter or the questions or information you provide to obtain customer service support. When obtaining technical support services, you may need to provide service credentials for technical support to identify customer information. 1.1 How to collect data The following will show you in which scenarios and how Sefon Software's products and services will collect your data: (1) Product trial registration When you start to trial Sefon Software's products, the information provided during registration will be used to create your user account. And when you contact Sefon Software's user service department, this information will also assist Sefon Software in providing support to you. In addition, Sefon Software will also use this information to notify you of any upgrades, new products, promotions or other information that may be of interest to you. (2) Internal analysis Our collection and use of this data are all to provide you with services, ensure the normal operation of the services and the security of the account you use, and help find problems you encounter in the process of using Sefon Software's products and services, so as to prompt us to timely improve and optimize product functions and services, and ultimately bring you a better product and service experience; as well as provide you with more suitable configuration scheme suggestions, enabling you to more conveniently, optimally and fully use Sefon Software's products according to your own basic conditions and personalized needs. Including: · 1. We will collect some data used to identify your identity to help us provide you with more accurate services; · 2. We will collect some information about the environment when you trial Sefon Software's products; (3) Problem handling To help solve the problems of varying degrees that occur when you use Sefon Software's products and help us improve product functions, we may need to be authorized to obtain your: Error interface screenshots: There may be situations where you need to actively provide error interface screenshots or automatic screenshots taken to locate the cause of the error more quickly and timely when an error occurs. Please be aware that we only pay attention to information related to the cause of the error, and will never disclose the data that may be covered by the screenshots to any third party. 1.2 Purposes of collecting data The following are the purposes for which we may use your personal data: · (a) Create an account. · (b) Fulfill your transaction or service requests; activate or verify products or services; provide training and certification and manage and process training and certification results; participate in online or offline activities; make changes at your request or provide information you request (such as marketing materials, white papers of products or services); and provide technical support. · (c) Contact you with your consent; send you information about products and services that may be of interest to you; invite you to participate in Sefon Software's activities (including promotional activities), market surveys or satisfaction surveys; or send you marketing information. · (d) Provide you with personalized user experience and personalized content. · (h) Analyze business operation efficiency and measure market share. · (l) Comply with and implement applicable legal requirements, relevant industry standards or our policies. 1.3 Legal processing of data When Sefon Software processes your personal data, we will comply with applicable legal requirements and process it based on appropriate legal bases, including: · Process your personal data to perform the contract when responding to your transaction or service requests; · Process your personal data based on your consent; · When processing your personal data for the purposes of contacting you, conducting marketing or market surveys, improving our products and services, implementing and improving our loss prevention and anti-fraud programs, etc.; · We will base on our legitimate interests or those of third parties. These legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our business, systems, products, services and customers; internal management, compliance with internal policies and processes; other legitimate interests described in this Policy, etc.; · We may also process your personal data based on compliance with and implementation of legal obligations. 2. How to access or modify your personal data You should ensure that all personal data submitted is accurate. We will make every effort to maintain the accuracy and completeness of personal data and update it in a timely manner. Where required by applicable laws, you may (1) have the right to access specific personal data we hold about you; (2) request us to update or correct your inaccurate personal data; (3) refuse or restrict our use of your personal data; and (4) request us to delete your personal data. If you wish to exercise these rights, please provide online feedback to us. For security purposes, you may need to provide a written request. If we have reasonable grounds to believe that these requests are fraudulent, impracticable or violate others' privacy rights, we will refuse to process the requests. Where required by applicable laws, when we process your personal data based on your consent, you also have the right to withdraw your consent at any time. However, withdrawing consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor will it affect our processing of your personal data based on other appropriate legitimate bases. If you believe that our processing of your personal information is not in compliance with applicable data protection laws, you may contact us. 3. How we protect and retain your personal data We attach importance to the security of personal data. We adopt appropriate physical, administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure data confidentiality; we will use protection mechanisms to prevent data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal data. We will do our best to protect your personal data, but please note that no security measure is impenetrable. We will retain your personal data for the period necessary to achieve the purposes described in this Policy, unless the retention period needs to be extended or permitted by law in accordance with legal requirements or permissions. Due to different scenarios and different products and services, the storage period of data may vary. The criteria we use to determine the retention period include: the time required to retain personal data to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to possible user inquiries or complaints, problem location, etc.; whether the user agrees to a longer retention period; whether there are special requirements for data retention in laws, contracts, etc. As long as your account is necessary for providing services to you, we will retain your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on the account and delete your corresponding personal data without special legal requirements. 4. How this Policy is updated We reserve the right to update or modify this Policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy here. If we make material changes to the privacy policy, we may also send change notifications to you through different channels, for example, posting a notice on our website or sending you a separate notice. 5. How to contact us If you have any questions, comments or suggestions, please contact us by visiting www.sefonsoft.com. When we process your personal data, respond to your requests, contact you, provide you with products or services, or enter into or are about to enter into a contract with you in accordance with this Privacy Policy, our entity is the controller of the relevant personal data.

The latest revision date of this Policy: July 2023