Privacy Policy
Chengdu Sefon Software Co., Ltd. and its subsidiaries and branches (hereinafter referred to as "Sefonsoft", "we", "us" and "our") recognize the importance of privacy to you and will respect your privacy and safeguard the security of your personal data. Please read and understand this Privacy Policy (hereinafter referred to as “this Policy”) before submitting personal data to Sefonsoft. This Policy applies to all Sefonsoft websites, products and services developed or co-developed by Chengdu Sefonsoft Software Co., Ltd., including but not limited to those displaying or linking to this Privacy Policy.
This Policy describes how Sefonsoft collects, uses and processes your personal data, though it may not cover all possible data processing scenarios. Notices regarding specific data collected for products or services may be supplemented in this Policy by Sefonsoft on an ongoing and periodic basis, or issued in notifications provided at the time of data collection.
"You" refers to all natural persons, legal persons and unincorporated organizations that use Sefonsoft products and receive services provided by Sefonsoft (including all members within enterprises using Sefonsoft product systems), and is not limited solely to management personnel who purchase, download or connect to services.
Please be advised that when you use Sefonsoft products or services, you may need to provide your personal data in the scenarios and manners described in this Policy. In certain cases, you may choose not to provide personal data to Sefonsoft. However, if you decline to provide such data, Sefonsoft may be unable to provide relevant products or services to you, or respond to and resolve issues you encounter.
Please read this Privacy Policy carefully. Your consent and authorization for Sefonsoft to collect, use and process your data in accordance with this Policy constitutes your continued use of Sefonsoft products and services. Please also note that authorized parties include Sefonsoft, its subsidiaries and branches, as well as associated platform products of Sefonsoft. For example, your authorization shall be deemed your consent to allow Sefonsoft, its subsidiaries and branches and associated platforms to access and use your user registration information after you register for a Sefonsoft Passport account.
We have formulated this Policy to help you understand the following:
· 1. How we collect and use your personal data
· 2. How you may access or modify your personal data
· 3. How we protect your personal data
· 4. How this Policy is updated
· 5. How to contact Sefonsoft
1. How we collect and use your personal data
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data is submitted directly by you when you use our websites, products or services and interact with us, for instance, when you create an account on our platform or contact us for support; or obtained by us by recording your interactions with our websites, products or services. The data we collect depends on how you interact with Sefonsoft, including websites visited or products and services used, such as name, gender, enterprise name, job title, address, email address, telephone number, login information (account and password), etc. We also collect information you provide to us and content of messages you send us, such as query information you enter or questions and information you provide to obtain customer service support. When accessing technical support services, you may be required to provide service credentials for technical support to identify customer information.
1.1 How data is collected
Below we set out the scenarios and methods through which Sefonsoft’s products and services collect your data:
(1) Registration for product trial
When you start a trial of Sefonsoft products, information provided during registration will be used to create your user account. Such information will also assist Sefonsoft in providing support when you contact Sefonsoft’s user service department. In addition, Sefonsoft may use such information to notify you of any upgrades, new products, promotions or other information that may interest you.
(2) Internal analysis
The collection and use of such data is to provide services to you, ensure stable operation of services and security of your account, help identify problems you encounter while using Sefonsoft products and services, prompt us to timely improve and optimize product functions and services, and ultimately deliver a better product and service experience to you. It also enables us to provide configuration recommendations better suited to you, allowing you to use Sefonsoft products more conveniently, fully and optimally based on your own basic conditions and personalized requirements.
This includes:
· 1. We collect certain identity recognition data to help us deliver more accurate services to you;
· 2. We collect environmental information generated when you trial Sefonsoft products.
(3) Issue resolution
To help resolve issues of varying severity arising during your use of Sefonsoft products and help us improve product functions, we may require authorization to obtain the following for accurate issue localization:
Screenshots of error interfaces: You may need to actively provide screenshots of error interfaces, or automatic screenshots may be captured upon error occurrence to quickly and timely identify root causes. Please be advised that we only focus on information related to error causes and will never disclose any data covered in screenshots to any third parties.
1.2 Purposes of data collection
We may use your personal data for the following purposes:
· (a) Account creation.
· (b) Fulfill your transaction or service requests; activate or verify products or services; provide training and certification, and manage and process training and certification results; enable participation in online or offline events; make changes or provide requested information at your request (such as marketing materials and whitepapers for products or services); and deliver technical support.
· (c) Contact you where you have given consent; send you information about products and services that may interest you; invite you to participate in Sefonsoft events (including promotions), market research or satisfaction surveys; or send you marketing communications.
· (d) Deliver personalized user experience and customized content.
· (h) Analyze business operational efficiency and measure market share.
· (l) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.
1.3 Lawful basis for data processing
When Sefonsoft processes your personal data, we will comply with applicable laws and conduct processing based on appropriate lawful bases, including:
· Processing your personal data to perform a contract when responding to your transaction or service requests;
· Processing your personal data based on your consent;
· Processing your personal data for purposes such as contacting you, conducting marketing or market research, improving our products and services, implementing and enhancing our loss prevention and anti-fraud programs;
· Processing based on our legitimate interests or the legitimate interests of third parties. Such legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our business, systems, products, services and customers; internal administration and compliance with internal policies and procedures; and other legitimate interests described in this Policy.
· We may also process your personal data to comply with and fulfill legal obligations.
2. How you may access or modify your personal data
You shall ensure all submitted personal data is accurate. We will strive to maintain the accuracy and completeness of personal data and update such data in a timely manner.
Where required by applicable law, you may (1) have the right to access specific personal data we hold about you; (2) request us to update or correct your inaccurate personal data; (3) object to or restrict our use of your personal data; and (4) request us to delete your personal data. If you wish to exercise the foregoing rights, please submit feedback to us online. For security purposes, you may need to submit a written request. We may decline to process requests if we have reasonable grounds to believe they are fraudulent, unenforceable or infringe upon the privacy rights of others.
Where required by applicable law, if we process your personal data based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness and validity of processing conducted prior to withdrawal based on your consent, nor will it affect our processing of your personal data under other appropriate lawful bases.
If you believe our processing of your personal information violates applicable data protection laws, you may contact us.
3. How we protect and retain your personal data
We attach great importance to the security of personal data. We adopt appropriate physical, administrative and technical safeguards to protect your personal data against unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technologies to ensure data confidentiality; deploy protection mechanisms to defend against malicious data attacks; implement access control mechanisms to ensure only authorized personnel can access personal data; and conduct security and privacy protection training courses to raise employees’ awareness of the importance of personal data protection. We endeavor to protect your personal data, but please note that no security measure is entirely invulnerable.
We will retain your personal data for the period necessary to fulfill the purposes described in this Policy, unless an extended retention period is required or permitted by law. Data retention periods may vary across different scenarios, products and services. Our criteria for determining retention periods include: the time required to retain personal data to complete the business purpose, including provision of products and services, maintenance of corresponding transaction and business records, control and improvement of product and service performance and quality, guarantee of system, product and service security, handling of potential user inquiries or complaints, issue localization, etc.; whether you consent to a longer retention period; and special data retention requirements under laws, contracts, etc. We will retain your registration information as long as your account is necessary to provide services to you. You may also choose to cancel your account. After account cancellation, we will cease providing products and services under that account and delete your corresponding personal data in the absence of special legal requirements.
4. How this Policy is updated
We reserve the right to update or amend this Policy from time to time. If changes are made to this Privacy Policy, we will publish the latest version here. In the event of material changes to this Privacy Policy, we may notify you of revisions through different channels, for example, posting notices on our website or sending separate notifications to you.
5. How to contact us
If you have any questions, comments or suggestions, please contact us via [www.sefonsoft.com](https://www.sefonsoft.com). When we process your personal data, respond to your requests, contact you, provide products or services to you, or enter into or are about to enter into a contract with you in accordance with this Privacy Policy, our entity acts as the controller of the relevant personal data.
Latest Revision Date of this Policy: July 2023
This Policy describes how Sefonsoft collects, uses and processes your personal data, though it may not cover all possible data processing scenarios. Notices regarding specific data collected for products or services may be supplemented in this Policy by Sefonsoft on an ongoing and periodic basis, or issued in notifications provided at the time of data collection.
"You" refers to all natural persons, legal persons and unincorporated organizations that use Sefonsoft products and receive services provided by Sefonsoft (including all members within enterprises using Sefonsoft product systems), and is not limited solely to management personnel who purchase, download or connect to services.
Please be advised that when you use Sefonsoft products or services, you may need to provide your personal data in the scenarios and manners described in this Policy. In certain cases, you may choose not to provide personal data to Sefonsoft. However, if you decline to provide such data, Sefonsoft may be unable to provide relevant products or services to you, or respond to and resolve issues you encounter.
Please read this Privacy Policy carefully. Your consent and authorization for Sefonsoft to collect, use and process your data in accordance with this Policy constitutes your continued use of Sefonsoft products and services. Please also note that authorized parties include Sefonsoft, its subsidiaries and branches, as well as associated platform products of Sefonsoft. For example, your authorization shall be deemed your consent to allow Sefonsoft, its subsidiaries and branches and associated platforms to access and use your user registration information after you register for a Sefonsoft Passport account.
We have formulated this Policy to help you understand the following:
· 1. How we collect and use your personal data
· 2. How you may access or modify your personal data
· 3. How we protect your personal data
· 4. How this Policy is updated
· 5. How to contact Sefonsoft
1. How we collect and use your personal data
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data is submitted directly by you when you use our websites, products or services and interact with us, for instance, when you create an account on our platform or contact us for support; or obtained by us by recording your interactions with our websites, products or services. The data we collect depends on how you interact with Sefonsoft, including websites visited or products and services used, such as name, gender, enterprise name, job title, address, email address, telephone number, login information (account and password), etc. We also collect information you provide to us and content of messages you send us, such as query information you enter or questions and information you provide to obtain customer service support. When accessing technical support services, you may be required to provide service credentials for technical support to identify customer information.
1.1 How data is collected
Below we set out the scenarios and methods through which Sefonsoft’s products and services collect your data:
(1) Registration for product trial
When you start a trial of Sefonsoft products, information provided during registration will be used to create your user account. Such information will also assist Sefonsoft in providing support when you contact Sefonsoft’s user service department. In addition, Sefonsoft may use such information to notify you of any upgrades, new products, promotions or other information that may interest you.
(2) Internal analysis
The collection and use of such data is to provide services to you, ensure stable operation of services and security of your account, help identify problems you encounter while using Sefonsoft products and services, prompt us to timely improve and optimize product functions and services, and ultimately deliver a better product and service experience to you. It also enables us to provide configuration recommendations better suited to you, allowing you to use Sefonsoft products more conveniently, fully and optimally based on your own basic conditions and personalized requirements.
This includes:
· 1. We collect certain identity recognition data to help us deliver more accurate services to you;
· 2. We collect environmental information generated when you trial Sefonsoft products.
(3) Issue resolution
To help resolve issues of varying severity arising during your use of Sefonsoft products and help us improve product functions, we may require authorization to obtain the following for accurate issue localization:
Screenshots of error interfaces: You may need to actively provide screenshots of error interfaces, or automatic screenshots may be captured upon error occurrence to quickly and timely identify root causes. Please be advised that we only focus on information related to error causes and will never disclose any data covered in screenshots to any third parties.
1.2 Purposes of data collection
We may use your personal data for the following purposes:
· (a) Account creation.
· (b) Fulfill your transaction or service requests; activate or verify products or services; provide training and certification, and manage and process training and certification results; enable participation in online or offline events; make changes or provide requested information at your request (such as marketing materials and whitepapers for products or services); and deliver technical support.
· (c) Contact you where you have given consent; send you information about products and services that may interest you; invite you to participate in Sefonsoft events (including promotions), market research or satisfaction surveys; or send you marketing communications.
· (d) Deliver personalized user experience and customized content.
· (h) Analyze business operational efficiency and measure market share.
· (l) Comply with and enforce applicable legal requirements, relevant industry standards or our policies.
1.3 Lawful basis for data processing
When Sefonsoft processes your personal data, we will comply with applicable laws and conduct processing based on appropriate lawful bases, including:
· Processing your personal data to perform a contract when responding to your transaction or service requests;
· Processing your personal data based on your consent;
· Processing your personal data for purposes such as contacting you, conducting marketing or market research, improving our products and services, implementing and enhancing our loss prevention and anti-fraud programs;
· Processing based on our legitimate interests or the legitimate interests of third parties. Such legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our business, systems, products, services and customers; internal administration and compliance with internal policies and procedures; and other legitimate interests described in this Policy.
· We may also process your personal data to comply with and fulfill legal obligations.
2. How you may access or modify your personal data
You shall ensure all submitted personal data is accurate. We will strive to maintain the accuracy and completeness of personal data and update such data in a timely manner.
Where required by applicable law, you may (1) have the right to access specific personal data we hold about you; (2) request us to update or correct your inaccurate personal data; (3) object to or restrict our use of your personal data; and (4) request us to delete your personal data. If you wish to exercise the foregoing rights, please submit feedback to us online. For security purposes, you may need to submit a written request. We may decline to process requests if we have reasonable grounds to believe they are fraudulent, unenforceable or infringe upon the privacy rights of others.
Where required by applicable law, if we process your personal data based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness and validity of processing conducted prior to withdrawal based on your consent, nor will it affect our processing of your personal data under other appropriate lawful bases.
If you believe our processing of your personal information violates applicable data protection laws, you may contact us.
3. How we protect and retain your personal data
We attach great importance to the security of personal data. We adopt appropriate physical, administrative and technical safeguards to protect your personal data against unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technologies to ensure data confidentiality; deploy protection mechanisms to defend against malicious data attacks; implement access control mechanisms to ensure only authorized personnel can access personal data; and conduct security and privacy protection training courses to raise employees’ awareness of the importance of personal data protection. We endeavor to protect your personal data, but please note that no security measure is entirely invulnerable.
We will retain your personal data for the period necessary to fulfill the purposes described in this Policy, unless an extended retention period is required or permitted by law. Data retention periods may vary across different scenarios, products and services. Our criteria for determining retention periods include: the time required to retain personal data to complete the business purpose, including provision of products and services, maintenance of corresponding transaction and business records, control and improvement of product and service performance and quality, guarantee of system, product and service security, handling of potential user inquiries or complaints, issue localization, etc.; whether you consent to a longer retention period; and special data retention requirements under laws, contracts, etc. We will retain your registration information as long as your account is necessary to provide services to you. You may also choose to cancel your account. After account cancellation, we will cease providing products and services under that account and delete your corresponding personal data in the absence of special legal requirements.
4. How this Policy is updated
We reserve the right to update or amend this Policy from time to time. If changes are made to this Privacy Policy, we will publish the latest version here. In the event of material changes to this Privacy Policy, we may notify you of revisions through different channels, for example, posting notices on our website or sending separate notifications to you.
5. How to contact us
If you have any questions, comments or suggestions, please contact us via [www.sefonsoft.com](https://www.sefonsoft.com). When we process your personal data, respond to your requests, contact you, provide products or services to you, or enter into or are about to enter into a contract with you in accordance with this Privacy Policy, our entity acts as the controller of the relevant personal data.
Latest Revision Date of this Policy: July 2023
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